Our mission is to provide solace and we want you to be happy with your purchase. If you are not satisfied for any reason, please contact us. We will work with you to reach a resolution.
We strive to provide durable and secure cremation jewelry. We warranty our products to be free from defects in material and workmanship for a period of one year. During that year, we will repair at no cost to you. Past one year, we will happily replace or repair for a fee plus shipping.
It is highly advised that you return any jewelry in a protected package, with insurance and tracking. Returning anything in a standard letter envelope will not survive the sorting machines at the post office. We cannot take responsibility for envelopes that are damaged resulting in loss or damage of the contents shipped.
Precious metals, ball chain, leather, and nylon should be expected to show wear.
The following treatment of your precious possession can unfortunately shorten its life or put it in danger of being lost. Some tips:
- Remove your jewelry when playing sports or at the gym.
- Don’t wear your jewelry in the pool, spa or sauna.
- Don’t wear jewelry when doing household chores.
- Put your jewelry on after you have finished your hair and makeup to avoid spraying or getting unnecessary amounts of product on it.
- Don’t sleep in your jewelry.
With the above being stated, I personally wear mine around the clock in every circumstance. My pieces show the normal wear and tear of the constant exposure to all of the above. I do not expect mine to look fresh of my workbench but they are quite durable. The guidelines above are strongly suggested for all jewelry wear as a general rule.